Thank you so much for your order and support!
When unboxing your plants, please record an unboxing video in order to file a claim in order for us to verify any potential shipping damage due to transit or possible missing items. We are NOT responsible for shipping delays. All Sales are FINAL.
We are not responsible for any shipping delays or loss of packages/plants. As with weather, keep in mind that heat and cold shock may affect plants during shipment. Should you have any issues with your plants due to weather, we are happy to help coach you in rehabilitating your plants.
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Urban Plant Shop is a Limited Liability Company.